@font-face{font-family:Caprasimo;font-style:normal;font-display:swap;font-weight:400;src:url("./media/caprasimo-latin-ext-400-normal-7NUZXXIY.woff2") format("woff2"),url("./media/caprasimo-latin-ext-400-normal-B6M3YBV4.woff") format("woff");unicode-range:U+0100-02BA,U+02BD-02C5,U+02C7-02CC,U+02CE-02D7,U+02DD-02FF,U+0304,U+0308,U+0329,U+1D00-1DBF,U+1E00-1E9F,U+1EF2-1EFF,U+2020,U+20A0-20AB,U+20AD-20C0,U+2113,U+2C60-2C7F,U+A720-A7FF}@font-face{font-family:Caprasimo;font-style:normal;font-display:swap;font-weight:400;src:url("./media/caprasimo-latin-400-normal-5UIEJTZF.woff2") format("woff2"),url("./media/caprasimo-latin-400-normal-E2JJVVO6.woff") format("woff");unicode-range:U+0000-00FF,U+0131,U+0152-0153,U+02BB-02BC,U+02C6,U+02DA,U+02DC,U+0304,U+0308,U+0329,U+2000-206F,U+20AC,U+2122,U+2191,U+2193,U+2212,U+2215,U+FEFF,U+FFFD}@font-face{font-family:Figtree;font-style:normal;font-display:swap;font-weight:400;src:url("./media/figtree-latin-ext-400-normal-CK4ZBFIX.woff2") format("woff2"),url("./media/figtree-latin-ext-400-normal-6JXTJG5H.woff") format("woff");unicode-range:U+0100-02BA,U+02BD-02C5,U+02C7-02CC,U+02CE-02D7,U+02DD-02FF,U+0304,U+0308,U+0329,U+1D00-1DBF,U+1E00-1E9F,U+1EF2-1EFF,U+2020,U+20A0-20AB,U+20AD-20C0,U+2113,U+2C60-2C7F,U+A720-A7FF}@font-face{font-family:Figtree;font-style:normal;font-display:swap;font-weight:400;src:url("./media/figtree-latin-400-normal-PORFSHKN.woff2") format("woff2"),url("./media/figtree-latin-400-normal-KV4MLDR2.woff") format("woff");unicode-range:U+0000-00FF,U+0131,U+0152-0153,U+02BB-02BC,U+02C6,U+02DA,U+02DC,U+0304,U+0308,U+0329,U+2000-206F,U+20AC,U+2122,U+2191,U+2193,U+2212,U+2215,U+FEFF,U+FFFD}@font-face{font-family:Figtree;font-style:normal;font-display:swap;font-weight:600;src:url("./media/figtree-latin-ext-600-normal-KUZFNAIE.woff2") format("woff2"),url("./media/figtree-latin-ext-600-normal-YIVC3EOG.woff") format("woff");unicode-range:U+0100-02BA,U+02BD-02C5,U+02C7-02CC,U+02CE-02D7,U+02DD-02FF,U+0304,U+0308,U+0329,U+1D00-1DBF,U+1E00-1E9F,U+1EF2-1EFF,U+2020,U+20A0-20AB,U+20AD-20C0,U+2113,U+2C60-2C7F,U+A720-A7FF}@font-face{font-family:Figtree;font-style:normal;font-display:swap;font-weight:600;src:url("./media/figtree-latin-600-normal-5C6Z7QEI.woff2") format("woff2"),url("./media/figtree-latin-600-normal-TNWY5G5A.woff") format("woff");unicode-range:U+0000-00FF,U+0131,U+0152-0153,U+02BB-02BC,U+02C6,U+02DA,U+02DC,U+0304,U+0308,U+0329,U+2000-206F,U+20AC,U+2122,U+2191,U+2193,U+2212,U+2215,U+FEFF,U+FFFD}@font-face{font-family:Figtree;font-style:normal;font-display:swap;font-weight:700;src:url("./media/figtree-latin-ext-700-normal-U3DQVDYX.woff2") format("woff2"),url("./media/figtree-latin-ext-700-normal-NEINSJ4Z.woff") format("woff");unicode-range:U+0100-02BA,U+02BD-02C5,U+02C7-02CC,U+02CE-02D7,U+02DD-02FF,U+0304,U+0308,U+0329,U+1D00-1DBF,U+1E00-1E9F,U+1EF2-1EFF,U+2020,U+20A0-20AB,U+20AD-20C0,U+2113,U+2C60-2C7F,U+A720-A7FF}@font-face{font-family:Figtree;font-style:normal;font-display:swap;font-weight:700;src:url("./media/figtree-latin-700-normal-M33EANAW.woff2") format("woff2"),url("./media/figtree-latin-700-normal-ONZPJ6L5.woff") format("woff");unicode-range:U+0000-00FF,U+0131,U+0152-0153,U+02BB-02BC,U+02C6,U+02DA,U+02DC,U+0304,U+0308,U+0329,U+2000-206F,U+20AC,U+2122,U+2191,U+2193,U+2212,U+2215,U+FEFF,U+FFFD}:root{--color-bg: #f5ead8;--color-surface: #ebddc5;--color-text: #201e1d;--color-accent: #c67139;--color-accent-2: #7a8a5e;--color-divider: color-mix(in srgb, #201e1d 16%, transparent);--color-neutral-50: #fdfbf7;--color-neutral-100: #f9f4ed;--color-neutral-200: #eee7db;--color-neutral-300: #dcd3c4;--color-neutral-400: #c0b6a5;--color-neutral-500: #a19786;--color-neutral-600: #675e50;--color-neutral-700: #554d42;--color-neutral-800: #474238;--color-neutral-900: #2e2b25;--color-accent-100: #fff2eb;--color-accent-200: #ffe1d0;--color-accent-300: #ffc6a5;--color-accent-400: #f6a06b;--color-accent-500: #d67f48;--color-accent-600: #b2622d;--color-accent-700: #8c491a;--color-accent-800: #643312;--color-accent-900: #402310;--color-accent-2-100: #f0fae1;--color-accent-2-200: #e1eecc;--color-accent-2-300: #ccdbb2;--color-accent-2-400: #aebf92;--color-accent-2-500: #8fa073;--color-accent-2-600: #728157;--color-accent-2-700: #56633f;--color-accent-2-800: #3d472b;--color-accent-2-900: #272e1b;--color-danger: #b23a2d;--color-danger-100: #fbe7e4;--color-danger-800: #6b1f17;--color-warning: #7a5800;--color-warning-100: #fcf1cc;--color-warning-200: #f6df98;--color-warning-500: #c99a12;--color-warning-800: #503a00;--font-heading: "Caprasimo", Georgia, serif;--font-heading-weight: 400;--font-body: "Figtree", system-ui, sans-serif;--space-1: 4px;--space-2: 8px;--space-3: 13px;--space-4: 18px;--space-6: 26px;--space-8: 35px;--radius-sm: 8px;--radius-md: 16px;--radius-lg: 28px;--shadow-sm: 0 1px 2px color-mix(in srgb, #2e2b25 14%, transparent);--shadow-md: 0 3px 10px color-mix(in srgb, #2e2b25 16%, transparent);--shadow-lg: 0 12px 32px color-mix(in srgb, #2e2b25 22%, transparent);color-scheme:light}*,*:before,*:after{box-sizing:border-box}html,body{height:100%}body{margin:0;background:var(--color-bg);color:var(--color-text);font-family:var(--font-body);font-size:15px;line-height:1.55;font-weight:400;-webkit-font-smoothing:antialiased}h1,h2,h3,h4{font-family:var(--font-heading);font-weight:var(--font-heading-weight);line-height:1.12;letter-spacing:-.015em;margin:0}p{margin:0}a{color:var(--color-accent-700);text-underline-offset:3px}img{display:block;max-width:100%}button{font:inherit;color:inherit}:focus{outline:none}:focus-visible{outline:2px solid var(--color-accent);outline-offset:2px}::selection{background:color-mix(in srgb,var(--color-accent) 30%,transparent)}.heading{font-family:var(--font-heading);font-weight:var(--font-heading-weight);line-height:1.12;letter-spacing:-.015em}.muted{color:var(--color-neutral-600)}.tabular{font-variant-numeric:tabular-nums}.truncate{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.btn{display:inline-flex;align-items:center;justify-content:center;gap:6px;cursor:pointer;text-decoration:none;font-family:var(--font-heading);font-weight:var(--font-heading-weight);font-size:14px;line-height:1.2;color:var(--color-text);background:transparent;border:1px solid transparent;padding:9px 16px;border-radius:999px;white-space:nowrap}.btn svg{display:block;flex:none}.btn:disabled{opacity:.45;cursor:not-allowed}.btn-primary{background:var(--color-accent-700);color:var(--color-bg)}.btn-primary:hover:not(:disabled){background:var(--color-accent-800)}.btn-primary:active:not(:disabled){background:var(--color-accent-900)}.btn-secondary{border-color:var(--color-divider)}.btn-secondary:hover:not(:disabled){background:color-mix(in srgb,var(--color-text) 7%,transparent)}.btn-secondary:active:not(:disabled){background:color-mix(in srgb,var(--color-text) 14%,transparent)}.btn-secondary.is-on{background:var(--color-accent-100);border-color:var(--color-accent-300);color:var(--color-accent-800)}.btn-ghost{color:var(--color-accent-700);padding-inline:10px}.btn-ghost:hover:not(:disabled){background:color-mix(in srgb,var(--color-accent) 10%,transparent)}.btn-ghost:active:not(:disabled){background:color-mix(in srgb,var(--color-accent) 18%,transparent)}.btn-danger{background:var(--color-danger);color:var(--color-bg)}.btn-danger:hover:not(:disabled){background:var(--color-danger-800)}.btn-success{background:var(--color-accent-2-700);color:var(--color-bg)}.btn-success:hover:not(:disabled){background:var(--color-accent-2-800)}.btn-sm{padding:6px 14px;font-size:13px}.btn-icon{width:36px;height:36px;padding:0}.btn-block{width:100%}.field>label{display:block;font-size:12px;margin-bottom:5px;color:color-mix(in srgb,var(--color-text) 70%,transparent)}.input{width:100%;min-height:40px;padding:6px 14px;font:inherit;font-size:14px;color:var(--color-text);caret-color:var(--color-accent);background:var(--color-surface);border:1px solid var(--color-divider);border-radius:999px}.input:hover{border-color:color-mix(in srgb,var(--color-text) 45%,transparent)}.input:focus-visible{border-color:var(--color-accent);outline-offset:0}.input:disabled{opacity:.6}textarea.input{min-height:90px;resize:none;border-radius:var(--radius-md);padding:12px 14px;line-height:1.5}select.input{appearance:none;padding-right:34px;background-image:url("data:image/svg+xml;utf8,<svg xmlns='http://www.w3.org/2000/svg' width='16' height='16' viewBox='0 0 24 24' fill='none' stroke='%2382796a' stroke-width='2.5' stroke-linecap='round' stroke-linejoin='round'><path d='m6 9 6 6 6-6'/></svg>");background-repeat:no-repeat;background-position:right 12px center}.seg{display:inline-flex;flex-wrap:wrap;background:var(--color-neutral-200);border-radius:999px;padding:4px;gap:4px;font-size:14px}.seg-opt{border:0;background:transparent;border-radius:999px;padding:7px 16px;color:var(--color-neutral-700);cursor:pointer;font-family:inherit;white-space:nowrap}.seg-opt:hover{background:var(--color-accent-100)}.seg-opt.is-on{background:var(--color-bg);color:var(--color-text);font-weight:600;box-shadow:var(--shadow-sm)}.tag{display:inline-flex;align-items:center;gap:6px;font-size:12px;letter-spacing:.02em;padding:3px 10px;border-radius:999px;white-space:nowrap}.tag-accent{background:var(--color-accent-100);color:var(--color-accent-800)}.tag-accent-2{background:var(--color-accent-2-100);color:var(--color-accent-2-800)}.tag-neutral{background:var(--color-neutral-100);color:var(--color-neutral-800)}.tag-danger{background:var(--color-danger-100);color:var(--color-danger-800)}.tag-outline{border:1px solid var(--color-accent);color:var(--color-accent-700)}.table{width:100%;border-collapse:collapse;font-size:14px}.table th{text-align:left;font-size:12px;letter-spacing:.08em;text-transform:uppercase;color:var(--color-neutral-600);padding:var(--space-2);border-bottom:1px solid var(--color-divider);font-weight:600}.table td{padding:var(--space-2);border-bottom:1px solid color-mix(in srgb,var(--color-text) 8%,transparent)}.table tbody tr:hover{background:color-mix(in srgb,var(--color-text) 4%,transparent)}.table .num{text-align:right;font-variant-numeric:tabular-nums}.panel{background:var(--color-neutral-100);border-radius:var(--radius-lg);padding:22px 24px}.panel-md{background:var(--color-neutral-100);border-radius:var(--radius-md);padding:14px 18px}.panel-title{font-family:var(--font-heading);font-size:19px}.stat-label{font-size:13px;color:var(--color-neutral-600)}.stat-value{font-family:var(--font-heading);font-size:30px;line-height:1.1;font-variant-numeric:tabular-nums}.stat-value.is-hot{color:var(--color-warning)}.avatar{border-radius:999px;display:inline-flex;align-items:center;justify-content:center;font-weight:700;flex:none;background:var(--color-accent-200);color:var(--color-accent-800)}.avatar-2{background:var(--color-accent-2-200);color:var(--color-accent-2-800)}.dot{width:9px;height:9px;border-radius:999px;flex:none;display:inline-block}.dot-oncall{background:var(--color-accent-600)}.dot-available{background:var(--color-accent-2-600)}.dot-ringing{background:var(--color-accent-400)}.dot-wrapup{background:var(--color-accent-2-800)}.dot-away{background:var(--color-neutral-500)}.dot-off{background:var(--color-neutral-400)}.dot-pulse{animation:desk-pulse 1.2s ease-in-out infinite}@keyframes desk-pulse{0%,to{opacity:1}50%{opacity:.35}}.empty{color:var(--color-neutral-600);font-size:14px;padding:18px 6px;text-align:center}.hr{height:1px;border:0;margin:0;background:var(--color-divider)}.popover{position:absolute;z-index:30;min-width:240px;background:var(--color-neutral-100);border-radius:var(--radius-md);box-shadow:var(--shadow-lg);padding:10px;display:flex;flex-direction:column;gap:6px}.popover .menu-item{display:flex;align-items:center;gap:10px;width:100%;text-align:left;background:transparent;border:0;border-radius:12px;padding:9px 12px;font-size:14px;cursor:pointer}.popover .menu-item:hover:not(:disabled){background:var(--color-accent-100)}.popover .menu-item:disabled{opacity:.5;cursor:default}.dialog-backdrop{position:fixed;inset:0;z-index:40;display:grid;place-items:center;padding:var(--space-4);background:color-mix(in srgb,var(--color-neutral-900) 50%,transparent)}.dialog{width:min(460px,100%);display:flex;flex-direction:column;gap:var(--space-3);padding:var(--space-4);border-radius:var(--radius-lg);background:var(--color-neutral-100);box-shadow:var(--shadow-lg)}.dialog-title{font-family:var(--font-heading);font-size:20px}.dialog-actions{display:flex;justify-content:flex-end;gap:var(--space-2);margin-top:var(--space-2)}.toasts{position:fixed;top:16px;left:50%;transform:translate(-50%);z-index:100;display:flex;flex-direction:column;gap:8px;pointer-events:none}.toast{pointer-events:auto;display:flex;align-items:center;gap:12px;padding:10px 16px;border-radius:999px;box-shadow:var(--shadow-md);font-size:14px;background:var(--color-neutral-900);color:var(--color-neutral-100);max-width:min(640px,90vw)}.toast.is-error{background:var(--color-danger);color:#fff}.toast button{background:transparent;border:0;color:inherit;opacity:.8;cursor:pointer}.call-banner{display:flex;align-items:center;gap:12px;padding:10px 24px;background:var(--color-neutral-900);color:var(--color-neutral-100);font-size:14px}.call-banner .muted{color:var(--color-neutral-400);margin-left:6px}.queue-row.is-dim{opacity:.7}.desk{height:100vh;display:flex;flex-direction:column;overflow:hidden}.desk-topbar{display:flex;align-items:center;gap:20px;padding:12px 24px;border-bottom:1px solid var(--color-neutral-300);flex:none}.desk-topbar .logo{height:34px}.desk-body{display:grid;grid-template-columns:64px 1fr;transition:grid-template-columns .15s ease;flex:1;min-height:0}.desk-body.is-rail-expanded{grid-template-columns:208px 1fr}.desk-rail{border-right:1px solid var(--color-neutral-300);display:flex;flex-direction:column;align-items:center;gap:10px;padding:16px 0}.rail-link{padding:10px;border-radius:14px;color:var(--color-neutral-600);display:inline-flex;align-items:center;justify-content:center;background:transparent;border:0;cursor:pointer;text-decoration:none;font:inherit;line-height:1;white-space:nowrap}.rail-label{display:none;font-size:14px;font-weight:500;line-height:1.2;white-space:nowrap}.is-rail-expanded .desk-rail{align-items:stretch;padding:16px 12px;overflow:hidden}.is-rail-expanded .rail-link{justify-content:flex-start;align-items:center;gap:12px}.is-rail-expanded .rail-label{display:inline}.is-rail-expanded .rail-badge{position:static;margin-left:auto}.rail-link:hover{background:var(--color-accent-100)}.rail-link.is-active{background:var(--color-accent-100);color:var(--color-accent-700)}.rail-spacer{flex:1}.rail-badge{position:absolute;top:2px;right:2px;min-width:18px;height:18px;padding:0 5px;border-radius:999px;background:var(--color-accent-700);color:var(--color-bg);font-size:12px;font-weight:700;display:inline-flex;align-items:center;justify-content:center}.desk-main{min-width:0;min-height:0;overflow:hidden;display:flex;flex-direction:column}.desk-main>:not(router-outlet){display:flex;flex-direction:column;flex:1;min-height:0;min-width:0}.search{display:flex;align-items:center;gap:10px;background:var(--color-neutral-100);border-radius:999px;padding:0 18px;width:280px;color:var(--color-neutral-600);font-size:14px;height:38px}.search input{border:0;background:transparent;font:inherit;color:var(--color-text);width:100%;outline:none}.pill{display:inline-flex;align-items:center;gap:8px;border-radius:999px;padding:8px 16px;font-size:14px;font-weight:600;border:0;cursor:pointer;font-family:inherit;white-space:nowrap}.pill-available{background:var(--color-accent-2-100);color:var(--color-accent-2-800)}.pill-oncall{background:var(--color-accent-100);color:var(--color-accent-800)}.pill-paused{background:var(--color-neutral-200);color:var(--color-neutral-800)}.pill-off{background:var(--color-neutral-100);color:var(--color-neutral-700)}.agent-desk{display:grid;grid-template-columns:310px minmax(0,1fr) 380px;flex:1;min-height:0}.agent-desk>*{display:flex;flex-direction:column;min-height:0;min-width:0}.queue-pane{border-right:1px solid var(--color-neutral-300);padding:22px 18px;display:flex;flex-direction:column;gap:12px;overflow:hidden auto;flex:1;min-height:0}.queue-row{background:var(--color-neutral-100);border-radius:var(--radius-md);padding:13px 15px;display:flex;justify-content:space-between;align-items:center;gap:10px}.queue-row:hover{background:var(--color-accent-100)}.queue-row.is-current{background:var(--color-accent-2-100)}.queue-row .name{font-weight:600;font-size:15px}.queue-row.is-current .name{font-weight:700}.queue-row .sub{font-size:13px;color:var(--color-neutral-600)}.queue-row.is-current .sub{color:var(--color-accent-2-800)}.queue-row .wait{font-size:14px;color:var(--color-neutral-600);font-variant-numeric:tabular-nums}.queue-row .wait.is-hot{color:var(--color-warning);font-weight:700}.queue-row.is-current .wait{font-weight:700;color:var(--color-accent-2-800)}.call-column{padding:26px;display:flex;flex-direction:column;gap:18px;min-width:0;overflow:hidden auto;flex:1;min-height:0}.call-card{background:var(--color-neutral-100);border-radius:var(--radius-lg);box-shadow:var(--shadow-sm);padding:26px;display:flex;flex-direction:column;gap:22px;container-type:inline-size}.call-head{display:flex;align-items:center;gap:20px}.call-head .avatar{width:92px;height:92px;font-family:var(--font-heading);font-weight:400;font-size:32px}.call-info{flex:1;min-width:0}.call-name{font-family:var(--font-heading);font-size:30px}.call-meta{display:flex;gap:10px;align-items:center;margin-top:6px;flex-wrap:wrap}.call-timer{font-family:var(--font-heading);font-size:44px;line-height:1;font-variant-numeric:tabular-nums}@container (max-width: 520px){.call-head{flex-wrap:wrap;justify-content:flex-end;gap:14px}.call-info{flex-basis:calc(100% - 78px)}.call-head .avatar{width:64px;height:64px;font-size:24px}.call-name{font-size:26px}}.transfer-targets{display:grid;grid-template-columns:repeat(auto-fit,minmax(150px,1fr));gap:14px}.transfer-targets .btn{white-space:normal;text-align:left}.call-controls{display:flex;gap:12px;align-items:center;flex-wrap:wrap}.keypad{display:grid;grid-template-columns:repeat(3,64px);gap:8px}.keypad button{height:44px;border-radius:14px;border:1px solid var(--color-divider);background:var(--color-bg);font-size:18px;cursor:pointer}.keypad button:hover{background:var(--color-accent-100)}.notes-card{background:var(--color-neutral-100);border-radius:var(--radius-lg);padding:22px 26px;display:flex;flex-direction:column;gap:14px;flex:1}.stats-row{display:flex;gap:14px}.stats-row .panel-md{flex:1}.stats-row .stat-value{font-size:26px}.customer-pane{border-left:1px solid var(--color-neutral-300);padding:18px 20px;display:flex;flex-direction:column;gap:14px;overflow:hidden auto;flex:1;min-height:0}.customer-toggle{display:none;position:fixed;right:0;top:120px;z-index:96;writing-mode:vertical-rl;align-items:center;gap:8px;padding:14px 9px;border:1px solid var(--color-divider);border-right:0;border-radius:12px 0 0 12px;background:var(--color-neutral-100);color:var(--color-accent-700);font:600 13px var(--font-body);box-shadow:var(--shadow-md);cursor:pointer;transition:right .2s ease}.customer-toggle:hover{background:var(--color-accent-100)}.customer-toggle svg{transform:rotate(-90deg)}.customer-toggle .dot{background:var(--color-accent-2-600)}.crm-tabs{display:grid;grid-template-columns:repeat(5,minmax(0,1fr));gap:3px;background:var(--color-neutral-100);border:1px solid var(--color-neutral-300);border-radius:var(--radius-md);padding:3px}.crm-tab{border:0;background:transparent;color:var(--color-neutral-700);font-family:inherit;font-size:12px;font-weight:600;padding:6px 4px;border-radius:var(--radius-sm);cursor:pointer;text-align:center;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.crm-tab:hover{color:var(--color-neutral-900)}.crm-tab.is-on{background:var(--color-neutral-50);color:var(--color-neutral-900);box-shadow:var(--shadow-sm)}.crm-card{background:var(--color-neutral-100);border:1px solid var(--color-neutral-300);border-radius:var(--radius-md);padding:12px 14px;display:flex;flex-direction:column;gap:10px}.crm-check-row{display:flex;align-items:flex-start;gap:8px;font-size:13px;cursor:pointer;padding:4px 0}.crm-check-row input[type=checkbox]{margin-top:2px;accent-color:var(--color-accent-600)}.kv{display:flex;flex-direction:column;gap:9px;font-size:14px}.kv>div{display:flex;justify-content:space-between;gap:12px}.kv .k{color:var(--color-neutral-600)}.kv .v{font-weight:600;text-align:right}.kv .v.kv-copy{display:inline-flex;align-items:center;justify-content:flex-end;gap:6px}.copy-tag{border:1px solid var(--color-divider);cursor:pointer;font-family:inherit;font-weight:600}.copy-tag:hover{background:var(--color-accent-100);border-color:var(--color-accent-300);color:var(--color-accent-800)}.copy-btn{display:inline-flex;align-items:center;justify-content:center;width:24px;height:24px;padding:0;border-radius:6px;border:1px solid transparent;background:transparent;color:var(--color-neutral-600);cursor:pointer;flex:none}.copy-btn:hover{background:var(--color-accent-100);color:var(--color-accent-800)}.copy-btn.is-copied{background:var(--color-accent-2-100);color:var(--color-accent-2-800)}.history-item{background:var(--color-neutral-100);border-radius:var(--radius-md);padding:12px 14px}.history-item .t{font-size:14px;font-weight:600}.history-item .s{font-size:13px;color:var(--color-neutral-600)}.dialer{display:flex;gap:12px;align-items:center}.dialer .input{font-size:18px;min-height:48px;font-variant-numeric:tabular-nums}.floor{display:flex;flex-direction:column;flex:1;min-height:0;overflow:hidden auto}.floor-head{display:flex;align-items:center;gap:14px;padding:16px 28px 6px}.floor-tiles{display:grid;grid-template-columns:repeat(5,1fr);gap:14px;padding:14px 28px 6px}.floor-tabs{display:flex;align-items:center;gap:6px;padding:10px 28px 0}.floor-tab{display:inline-flex;align-items:center;gap:8px;font:600 13px var(--font-body);padding:7px 14px;border-radius:999px;border:0;background:var(--color-neutral-200);color:var(--color-neutral-700);cursor:pointer}.floor-tab:hover{background:var(--color-neutral-300)}.floor-tab.is-on{background:var(--color-neutral-900);color:var(--color-neutral-100)}.floor-tab-count{font-size:12px;font-weight:600;padding:1px 7px;border-radius:999px;background:color-mix(in srgb,currentColor 14%,transparent);font-variant-numeric:tabular-nums}.floor-tab-count.is-hot{background:var(--color-warning-200);color:var(--color-warning-800)}.floor-section{display:flex;flex-direction:column;gap:10px;padding:8px 28px 6px;min-width:0}.floor-section:last-child{padding-bottom:24px}.floor-section>.panel{padding:8px 24px 12px}.floor-section>.queue-cards{padding:0}.section-head{display:flex;align-items:center;gap:10px;flex-wrap:wrap;min-width:0}.section-rule{flex:1;height:1px;background:var(--color-divider);min-width:24px}.section-note{font-size:12px;color:var(--color-neutral-600);white-space:nowrap}.section-head .legend{font-size:12px;gap:12px;padding:0}.legend .tag{font-size:12px;padding:2px 8px}.agents-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:10px}.agent-card{--ac: var(--color-neutral-500);--ac-ink: var(--color-neutral-700);background:var(--color-neutral-100);border-radius:var(--radius-md);border-left:3px solid var(--ac);box-shadow:var(--shadow-sm);padding:10px 12px 10px 11px;display:flex;flex-direction:column;gap:6px;min-width:0}.agent-card[data-status=on-call]{--ac: var(--color-accent-600);--ac-ink: var(--color-accent-700)}.agent-card[data-status=ringing]{--ac: var(--color-accent-400);--ac-ink: var(--color-accent-700)}.agent-card[data-status=wrap-up]{--ac: var(--color-accent-2-800);--ac-ink: var(--color-accent-2-800)}.agent-card[data-status=available]{--ac: var(--color-accent-2-600);--ac-ink: var(--color-accent-2-700)}.agent-card[data-status=paused]{--ac: var(--color-neutral-500);--ac-ink: var(--color-neutral-700)}.agent-card[data-status=offline]{--ac: var(--color-neutral-400);--ac-ink: var(--color-neutral-600)}.agent-card.is-over-break{--ac: var(--color-danger);--ac-ink: var(--color-danger)}.ac-top{display:flex;align-items:center;gap:8px;min-width:0}.agent-card .avatar{width:28px;height:28px;font-size:12px;background:var(--ac-ink);color:var(--color-neutral-100)}.ac-id{flex:1;min-width:0}.ac-name{font-weight:600;font-size:13px;line-height:1.25}.ac-sub{font-size:12px;color:var(--color-neutral-600)}.ac-tags{display:flex;gap:4px;flex:none}.agent-card .ac-menu-btn{width:26px;height:26px;margin-right:-6px}.ac-state-row{display:flex;align-items:center;gap:6px;min-width:0}.ac-state-row .dot{background:var(--ac)}.ac-state{font-size:12px;font-weight:600;color:var(--ac-ink);white-space:nowrap}.ac-note{font-size:12px;color:var(--color-neutral-600);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.ac-timer{margin-left:auto;font-size:12px;color:var(--color-neutral-700);font-variant-numeric:tabular-nums;white-space:nowrap}.ac-flags{display:flex;flex-wrap:wrap;gap:4px}.ac-link{background:none;border:0;padding:0;font:inherit;font-size:12px;font-weight:600;color:var(--color-accent-700);cursor:pointer;text-align:left}.ac-link:hover{text-decoration:underline}.ac-warn{font-size:12px;font-weight:600;color:var(--color-danger)}.ac-today{font-size:12px;color:var(--color-neutral-600)}.ac-menu{display:flex;flex-direction:column;gap:6px;padding-top:6px;border-top:1px solid var(--color-divider)}.legend{display:flex;gap:16px;font-size:13px;color:var(--color-neutral-600);padding:2px 4px;flex-wrap:wrap}.legend span{display:inline-flex;align-items:center;gap:6px}.analytics{padding:24px 34px;display:flex;flex-direction:column;gap:22px;overflow:auto;flex:1;min-height:0}.analytics-head{display:flex;align-items:center;gap:16px;flex-wrap:wrap}.tiles-4{display:grid;grid-template-columns:repeat(4,1fr);gap:16px}.tiles-4 .panel{padding:20px 22px}.tiles-4 .stat-value{font-size:38px;margin-top:4px}.tiles-4 .tag{margin-top:8px}.analytics-grid{display:grid;grid-template-columns:1.35fr 1fr;gap:16px}.bars{width:100%;margin-top:14px;display:block}.signin{min-height:100vh;display:grid;place-items:center;padding:24px}.signin-card{width:min(420px,100%);background:var(--color-neutral-100);border-radius:var(--radius-lg);box-shadow:var(--shadow-lg);padding:34px;display:flex;flex-direction:column;gap:18px}@media(max-width:1200px){.agent-desk{grid-template-columns:280px minmax(0,1fr)}.customer-pane{position:fixed;top:0;right:0;bottom:0;width:min(400px,92vw);z-index:95;background:var(--color-bg);box-shadow:var(--shadow-lg);transform:translate(100%);visibility:hidden;transition:transform .2s ease,visibility 0s linear .2s}.agent-desk.is-customer-open .customer-pane{transform:none;visibility:visible;transition:transform .2s ease}.customer-toggle{display:inline-flex}.call-column{padding-right:56px}.agent-desk.is-customer-open .customer-toggle{right:min(400px,92vw)}.floor-tiles{grid-template-columns:repeat(3,1fr)}.analytics-grid{grid-template-columns:1fr}.tiles-4{grid-template-columns:repeat(2,1fr)}}@media(max-width:860px){.agent-desk{grid-template-columns:minmax(0,1fr)}.queue-pane,.search{display:none}.agents-grid{grid-template-columns:minmax(0,1fr)}}.floor-tiles.is-8{grid-template-columns:repeat(8,1fr)}.stat-value.is-amber{color:var(--color-warning)}.stat-value.is-red{color:var(--color-danger)}.stat-sub{font-size:12px;color:var(--color-neutral-600);margin-top:2px}.queue-cards{display:grid;grid-template-columns:repeat(3,1fr);gap:14px;padding:8px 28px 6px}.queue-card{background:var(--color-neutral-100);border-radius:var(--radius-md);padding:14px 16px;display:flex;flex-direction:column;gap:10px;border:1px solid transparent;box-shadow:var(--shadow-sm)}.queue-card.is-at-risk{border-color:var(--color-warning-500)}.queue-card.is-breach{border-color:var(--color-danger)}.queue-card.is-pinned{background:var(--color-accent-100)}.queue-card .qc-head{display:flex;align-items:center;gap:8px}.queue-card .qc-name{font-weight:600;font-size:15px;flex:1;min-width:0}.queue-card .qc-metrics{display:grid;grid-template-columns:repeat(4,1fr);gap:8px}.queue-card .qc-metrics .stat-value{font-size:22px}.queue-card.is-link{cursor:pointer}.queue-card.is-link:hover,.queue-card.is-link:focus-visible{outline:2px solid var(--color-accent-100);outline-offset:0}.qv-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:14px}.qv-grid>.panel{display:flex;flex-direction:column;gap:12px;padding:16px 20px}@media(max-width:1100px){.qv-grid{grid-template-columns:1fr}}.qv-spark{display:flex;flex-direction:column;gap:6px;font-size:12px;color:var(--color-neutral-600)}.qv-spark svg{width:100%;height:48px;display:block}.qv-spark path{fill:none;stroke:var(--color-accent-2-600);stroke-width:1.5}.qv-spark.is-at-risk path{stroke:var(--color-warning-500)}.qv-spark.is-breach path{stroke:var(--color-danger)}.qv-spark line{stroke:var(--color-neutral-400);stroke-width:1;stroke-dasharray:3 3}.av-timeline{position:relative;display:flex;flex-direction:column;gap:6px}.av-lane{display:grid;grid-template-columns:110px 1fr;align-items:center;gap:10px}.av-lane-label{font-size:12px;color:var(--color-neutral-600)}.av-track{position:relative;height:16px;background:var(--color-neutral-100);border-radius:4px}.av-seg{position:absolute;top:0;bottom:0;min-width:2px;border-radius:3px}.av-seg.is-duty{background:var(--color-accent-2-300)}.av-seg.is-call{background:var(--color-accent-600)}.av-seg.is-paused{background:var(--color-neutral-500)}.av-seg.is-wrap-up{background:var(--color-accent-2-800)}.av-seg.is-offline{background:var(--color-danger)}.av-shift,.av-now{position:absolute;top:-4px;bottom:18px;z-index:1;pointer-events:none}.av-shift{border:1px dashed var(--color-accent-2-600);border-radius:4px}.av-now{width:0;border-left:2px solid var(--color-accent-500)}.av-hours{position:relative;height:16px;font-size:12px;color:var(--color-neutral-600)}.av-hours>span{position:absolute;transform:translate(-50%)}.av-hours>span:first-child{transform:none}.av-event{display:grid;grid-template-columns:56px 1fr;gap:10px;padding:4px 0;font-size:13px;border-bottom:1px solid var(--color-neutral-100)}.av-event[data-tone=offline]{color:var(--color-danger)}.av-bar-row{display:grid;grid-template-columns:minmax(0,1fr) 2fr 32px;align-items:center;gap:10px;font-size:13px}.av-bar{height:8px;background:var(--color-neutral-100);border-radius:4px;overflow:hidden}.av-bar>span{display:block;height:100%;background:var(--color-neutral-500)}.agent-card.is-link{cursor:pointer}.agent-card.is-link:hover{outline:2px solid var(--color-accent-100);outline-offset:0}.agent-card .ac-name a{color:inherit;text-decoration:none}.agent-card .ac-name a:hover,.agent-card .ac-name a:focus-visible{text-decoration:underline}.queue-card .qc-spark{display:flex;align-items:center;gap:10px;font-size:12px;color:var(--color-neutral-600)}.queue-card .qc-spark svg{width:100%;height:28px;display:block}.queue-card .qc-spark path{fill:none;stroke:var(--color-accent-2-600);stroke-width:1.5}.queue-card.is-at-risk .qc-spark path{stroke:var(--color-warning-500)}.queue-card.is-breach .qc-spark path{stroke:var(--color-danger)}.queue-card .qc-spark line{stroke:var(--color-neutral-400);stroke-width:1;stroke-dasharray:3 3}.queue-card .qc-alert{background:var(--color-danger);color:var(--color-neutral-100);border-radius:var(--radius-sm);padding:6px 10px;font-size:13px;font-weight:600;animation:qc-pulse 1.2s ease-in-out infinite}@keyframes qc-pulse{0%,to{opacity:1}50%{opacity:.55}}.queue-card .qc-clear{font-size:13px;color:var(--color-neutral-600);padding:4px 0}.tag-state-clear{background:var(--color-neutral-200);color:var(--color-neutral-700)}.tag-state-healthy{background:var(--color-accent-2-200);color:var(--color-accent-2-800)}.tag-state-at-risk{background:var(--color-warning-100);color:var(--color-warning-800)}.tag-state-breach{background:var(--color-danger-100);color:var(--color-danger-800)}.tag-lang{background:var(--color-neutral-200);color:var(--color-neutral-700);font-size:12px;padding:1px 6px;border-radius:999px;font-weight:700;letter-spacing:.02em}.stale-banner{display:flex;align-items:center;gap:10px;padding:8px 28px;background:var(--color-warning-100);color:var(--color-warning-800);font-size:14px}.desk.is-stale .stat-value{opacity:.35}body.tv-mode .desk-topbar,body.tv-mode .desk-rail{display:none}body.tv-mode .desk-body{grid-template-columns:1fr}body.tv-mode .floor-tiles.is-8{grid-template-columns:repeat(5,1fr)}body.tv-mode .floor-tiles .stat-value{font-size:44px}body.tv-mode .floor-tiles .is-tv-hidden,body.tv-mode .floor-section.is-tv-hidden{display:none}body.tv-mode .agent-board{padding-bottom:24px}body.tv-mode .queue-cards{align-content:start}body.tv-mode .ac-menu-btn,body.tv-mode .ac-link,body.tv-mode .ac-today{display:none}body.tv-mode .queue-card .qc-metrics .stat-value{font-size:30px}@media(max-width:1400px){.floor-tiles.is-8{grid-template-columns:repeat(4,1fr)}.queue-cards{grid-template-columns:repeat(2,1fr)}.agents-grid{grid-template-columns:repeat(3,minmax(0,1fr))}}@media(min-width:861px)and (max-width:1100px){.agents-grid{grid-template-columns:repeat(2,minmax(0,1fr))}}@media(max-width:860px){.queue-cards{grid-template-columns:1fr}}.monitor{display:flex;flex-direction:column;flex:1;min-height:0}.monitor-empty{margin:14px 28px;padding:40px;text-align:center;display:flex;flex-direction:column;gap:8px;align-items:center}.monitor-grid{display:grid;grid-template-columns:340px minmax(0,1fr);gap:20px;padding:14px 28px 24px;flex:1;min-height:0}.monitor-rail{overflow:hidden auto;display:flex;flex-direction:column;gap:8px}.monitor-detail{overflow:hidden auto;display:flex;flex-direction:column;gap:18px}.call-row{text-align:left;background:var(--color-bg);border:1px solid transparent;border-radius:var(--radius-md);padding:10px 12px;cursor:pointer;display:flex;flex-direction:column;gap:4px;font:inherit;color:inherit}.call-row:hover{border-color:var(--color-neutral-300)}.call-row.is-selected{border-color:var(--color-accent);background:var(--color-accent-100)}.call-row .n{font-weight:600;font-size:14px}.call-row .s{font-size:12px;color:var(--color-neutral-600)}.chips{display:flex;flex-wrap:wrap;gap:6px;align-items:center}.mode-tiles{display:grid;grid-template-columns:repeat(3,1fr);gap:12px}.mode-tile{background:var(--color-bg);border:1px solid var(--color-neutral-300);border-radius:var(--radius-md);padding:14px;text-align:left;cursor:pointer;display:flex;flex-direction:column;gap:6px;font:inherit;color:inherit}.mode-tile:hover:not(:disabled){border-color:var(--color-accent)}.mode-tile.is-on{border-color:var(--color-accent);background:var(--color-accent-100)}.mode-tile:disabled{cursor:not-allowed;opacity:.6}.mode-tile .mode-name{font-weight:700;font-size:15px;letter-spacing:.02em}.mode-tile .mode-desc,.mode-tile .mode-lock{font-size:12px;color:var(--color-neutral-600)}.qa{display:flex;flex-direction:column;gap:10px;border-top:1px solid var(--color-divider);padding-top:14px}textarea.input{resize:vertical;font:inherit;width:100%}.tag-lang.is-barge{background:var(--color-danger-100);color:var(--color-danger-800)}.modal-backdrop{position:fixed;inset:0;background:color-mix(in srgb,#2e2b25 40%,transparent);z-index:40}.modal{position:fixed;left:50%;top:50%;transform:translate(-50%,-50%);width:min(460px,calc(100vw - 32px));background:var(--color-neutral-100);border-radius:var(--radius-lg);box-shadow:var(--shadow-lg);border-left:6px solid var(--color-danger);padding:24px;display:flex;flex-direction:column;gap:14px;z-index:41}@media(max-width:1200px){.monitor-grid,.mode-tiles{grid-template-columns:1fr}}.report-grid{display:grid;grid-template-columns:300px minmax(0,1fr);gap:16px}.report-builder{display:flex;flex-direction:column;gap:10px;align-self:start}.report-result{display:flex;flex-direction:column;gap:14px;min-width:0}.hbars{display:flex;flex-direction:column;gap:6px}.hbar{display:grid;grid-template-columns:150px minmax(0,1fr) 70px 64px;align-items:center;gap:10px;font-size:13px}.hbar-track{height:14px;background:var(--color-neutral-200);border-radius:999px;overflow:hidden;display:block}.hbar-fill{display:block;height:100%;background:var(--color-accent-2-500);border-radius:999px}.hbar-value{text-align:right}.reports label.stat-label{display:flex;flex-direction:column;gap:4px}@media(max-width:1200px){.report-grid{grid-template-columns:1fr}}.rail-link.is-critical{color:var(--color-danger)}.rail-badge.is-critical{background:var(--color-danger)}.toast.is-alert{background:var(--color-danger);color:#fff;font-weight:600}.seg-count{display:inline-block;min-width:18px;padding:0 5px;margin-left:4px;border-radius:999px;background:var(--color-accent-700);color:var(--color-bg);font-size:12px;text-align:center}.alert-list{display:flex;flex-direction:column;gap:8px}.alert-row{display:grid;grid-template-columns:auto minmax(0,1fr) auto;align-items:start;gap:12px;padding:10px 12px;border:1px solid var(--color-neutral-200);border-left-width:4px;border-radius:10px}.alert-row.is-critical{border-left-color:var(--color-danger)}.alert-body{display:flex;flex-direction:column;gap:2px;min-width:0}.alert-title{font-weight:600;display:flex;align-items:center;gap:6px}.alert-msg{font-size:13px}.alert-actions{display:flex;gap:6px;flex-wrap:wrap;justify-content:flex-end}tr.is-off td{opacity:.6}@media(max-width:800px){.alert-row{grid-template-columns:auto minmax(0,1fr)}.alert-actions{grid-column:1 / -1;justify-content:flex-start}}tr.is-overdue td .is-hot{color:var(--color-danger);font-weight:600}tr.is-flagged td{background:color-mix(in srgb,var(--color-danger) 8%,transparent)}table.table tr.is-on td{background:color-mix(in srgb,var(--color-accent) 12%,transparent)}.modal.workspace{width:min(920px,96vw);max-height:92vh;overflow:auto;border-left-color:var(--color-accent)}.ws-head{display:flex;align-items:flex-start;justify-content:space-between;gap:12px}.ws-score{display:flex;flex-direction:column;align-items:flex-end;min-width:96px}.ws-score-n{font-size:34px;font-weight:700;line-height:1}.ws-score.tone-healthy .ws-score-n{color:var(--color-accent-2-700)}.ws-score.tone-at-risk .ws-score-n{color:var(--color-warning)}.ws-score.tone-breach .ws-score-n{color:var(--color-danger)}.ws-banner{padding:8px 12px;border-radius:8px;background:var(--color-danger);color:#fff;font-weight:600}.ws-player{display:flex;align-items:center;gap:8px;flex-wrap:wrap}.ws-player audio{flex:1 1 320px}.ws-items{display:flex;flex-direction:column;gap:10px}.ws-section{border:1px solid var(--color-neutral-200);border-radius:10px;padding:8px 12px}.ws-section-head{display:flex;justify-content:space-between;align-items:baseline;padding-bottom:4px}.ws-item{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:6px 12px;align-items:center;padding:6px 0;border-top:1px solid var(--color-neutral-200)}.ws-item.is-no .ws-item-text{color:var(--color-danger)}.ws-comment{grid-column:1 / -1}.ws-answer .seg-opt{padding:4px 10px}.cal-grid{overflow:auto}.coaching{margin-top:12px;padding-top:8px;border-top:1px solid var(--color-neutral-200)}.coaching-row .sub{white-space:normal}@media(max-width:800px){.ws-item{grid-template-columns:minmax(0,1fr)}}.wfm-bar{display:flex;align-items:flex-end;gap:8px;flex-wrap:wrap;padding-bottom:8px}.roster-grid th.is-today,.roster-grid td.is-today{background:color-mix(in srgb,var(--color-accent) 7%,transparent)}.roster-cell{min-width:120px;height:52px;vertical-align:top;cursor:pointer;padding:4px!important}.roster-cell.is-over{outline:2px dashed var(--color-accent);outline-offset:-2px}.shift-chip{position:relative;display:flex;flex-direction:column;gap:0;padding:3px 22px 3px 8px;margin-bottom:3px;border:1px solid var(--color-neutral-300);border-left:4px solid var(--color-accent-2);border-radius:7px;background:var(--color-neutral-100);font-size:12px;cursor:grab}.shift-chip.has-conflict{border-color:var(--color-danger);background:var(--color-danger-100)}.shift-chip-name{font-weight:600}.shift-warn{position:absolute;top:3px;right:22px;color:var(--color-danger);font-weight:700}.shift-x{position:absolute;top:2px;right:4px;border:0;background:transparent;color:var(--color-neutral-600);font-size:14px;cursor:pointer;line-height:1}.shift-x:hover{color:var(--color-danger)}.fc-days{display:flex;align-items:center;gap:4px;flex-wrap:wrap}.fc-day-pill{padding:6px 11px;border:1px solid var(--color-neutral-300);border-radius:var(--radius-sm);background:var(--color-neutral-100);color:var(--color-neutral-700);font-family:var(--font-body);font-size:12px;font-weight:600;cursor:pointer;transition:background .12s ease,border-color .12s ease,color .12s ease}.fc-day-pill:hover{border-color:var(--color-accent);color:var(--color-text)}.fc-day-pill.is-today{border-color:var(--color-accent-400)}.fc-day-pill.is-on{background:var(--color-accent-700);border-color:var(--color-accent-700);color:var(--color-bg)}.fc-chart-card{background:var(--color-neutral-100);border:1px solid var(--color-neutral-300);border-radius:var(--radius-sm);padding:12px 14px;margin-top:6px}.fc-head{display:flex;align-items:center;justify-content:space-between;gap:14px;flex-wrap:wrap;margin-bottom:12px}.fc-title{font-size:12.5px;font-weight:600;color:var(--color-text)}.fc-legend{display:flex;align-items:center;gap:14px;flex-wrap:wrap;font-size:12px;color:var(--color-neutral-700)}.fc-legend-item{display:inline-flex;align-items:center;gap:6px}.fc-key{display:inline-block;width:10px;height:10px;border-radius:2px}.fc-key-vol{background:var(--color-accent-2)}.fc-key-req{width:12px;height:2.5px;border-radius:1px;background:var(--color-text)}.fc-key-under{background:var(--color-danger)}.fc-bars{display:flex;align-items:flex-end;gap:3px;height:170px;border-bottom:1px solid var(--color-neutral-300);padding-bottom:2px}.fc-col{flex:1;min-width:0;height:100%;position:relative;display:flex;align-items:flex-end}.fc-bar{width:100%;border-radius:3px 3px 0 0;min-height:2px;background:var(--color-accent-2);transition:height .15s ease}.fc-col.is-under .fc-bar{background:var(--color-danger)}.fc-req-line{position:absolute;left:0;right:0;height:2px;background:var(--color-text);opacity:.85;border-radius:1px;pointer-events:none}.fc-axis{display:flex;gap:3px;margin-top:5px}.fc-axis-label{flex:1;min-width:0;text-align:center;font-size:12px;font-variant-numeric:tabular-nums;color:var(--color-neutral-600);overflow:hidden;white-space:nowrap}.leave-form{display:flex;flex-direction:column;gap:6px;padding:4px 4px 10px}.tag-shift{background:var(--color-accent-2-100);color:var(--color-accent-2-800)}.alert-storm{display:flex;flex-wrap:wrap;gap:6px;align-items:baseline;padding:10px 14px;border-radius:var(--radius-sm);border-left:4px solid var(--color-warning-500);background:var(--color-warning-100);color:var(--color-warning-800);font-size:13px;line-height:1.4}.caller-ctx{display:flex;flex-direction:column;gap:4px;padding:10px 12px;border-radius:var(--radius-sm);background:var(--color-neutral-100)}.caller-note{font-size:13px;color:var(--color-neutral-700);font-style:italic}.mono{font-family:ui-monospace,SFMono-Regular,Menlo,Monaco,Consolas,monospace;font-variant-numeric:tabular-nums}.page{padding:24px 34px;display:flex;flex-direction:column;gap:20px;overflow:auto;flex:1;min-height:0}.page-head{display:flex;justify-content:space-between;align-items:center;gap:16px;flex-wrap:wrap}.card{background:var(--color-neutral-100);border-radius:var(--radius-md);border:1px solid var(--color-neutral-300);box-shadow:var(--shadow-sm);padding:16px 18px}.field>span{display:block;font-size:12px;font-weight:600;margin-bottom:5px;color:color-mix(in srgb,var(--color-text) 72%,transparent)}.textarea,textarea.textarea{width:100%;min-height:88px;resize:vertical;font:inherit;font-size:13px;color:var(--color-text);background:var(--color-surface);border:1px solid var(--color-divider);border-radius:var(--radius-md);padding:10px 14px;line-height:1.5}.textarea:focus-visible{border-color:var(--color-accent);outline-offset:0}.dialog.dialog-lg{width:min(680px,100%);max-height:90vh;overflow:auto}.campaigns-grid{display:grid;grid-template-columns:330px minmax(0,1fr);gap:18px;align-items:start}.campaign-list{display:flex;flex-direction:column;gap:10px}.campaign-item{text-align:left;width:100%;background:var(--color-bg);border:1px solid var(--color-neutral-300);border-left:4px solid var(--color-neutral-400);border-radius:var(--radius-md);padding:12px 14px;cursor:pointer;display:flex;flex-direction:column;gap:8px;font:inherit;color:inherit;transition:border-color .12s ease,background .12s ease}.campaign-item:hover{border-color:var(--color-accent-400);background:var(--color-accent-100)}.campaign-item.is-selected{border-color:var(--color-accent);border-left-color:var(--color-accent);background:var(--color-accent-100);box-shadow:var(--shadow-sm)}.campaign-item.is-running{border-left-color:var(--color-accent-2-600)}.campaign-item.is-selected.is-running{border-left-color:var(--color-accent)}.campaign-dialer-bar{display:flex;justify-content:space-between;align-items:center;gap:12px;flex-wrap:wrap;padding:14px 16px;background:var(--color-bg);border:1px solid var(--color-neutral-300);border-radius:var(--radius-md)}.disp-drawer-row td{background:var(--color-bg);padding:14px 16px!important;border-bottom:2px solid var(--color-accent-300)}.ivr-studio-grid{display:grid;grid-template-columns:1.25fr 1fr;gap:18px;align-items:start}.ivr-nodes-list{display:flex;flex-direction:column;gap:12px}.ivr-node-card{display:grid;grid-template-columns:46px minmax(0,1fr);gap:14px;align-items:start;padding:14px 16px;background:var(--color-bg);border:1px solid var(--color-neutral-300);border-radius:var(--radius-md)}.ivr-node-card.is-disabled{opacity:.6}.dtmf-keycap{width:46px;height:46px;border-radius:14px;background:var(--color-accent-100);border:1px solid var(--color-accent-300);color:var(--color-accent-800);font-family:var(--font-heading);font-size:22px;display:flex;flex-direction:column;align-items:center;justify-content:center;line-height:1;box-shadow:var(--shadow-sm)}.dtmf-keycap small{font-family:var(--font-body);font-size:12px;font-weight:700;letter-spacing:.06em;text-transform:uppercase;color:var(--color-accent-700);margin-bottom:2px}.ivr-template-box{font-size:12px;line-height:1.45;padding:8px 10px;border-radius:var(--radius-sm);background:var(--color-neutral-100);border:1px dashed var(--color-neutral-300);color:var(--color-neutral-800)}.ivr-sim-output{padding:14px 16px;border-radius:var(--radius-md);background:var(--color-accent-2-100);border:1px solid var(--color-accent-2-300);border-left:4px solid var(--color-accent-2-600);display:flex;flex-direction:column;gap:8px}.ivr-sim-output.is-escalated{background:var(--color-accent-100);border-color:var(--color-accent-300);border-left-color:var(--color-accent-600)}@media(max-width:1200px){.campaigns-grid,.ivr-studio-grid{grid-template-columns:1fr}}body.theme-brand{--color-bg: #f1f5f9;--color-surface: #e2e8f0;--color-text: #0f172a;--color-divider: color-mix(in srgb, #0f172a 14%, transparent);--color-neutral-50: #f8fafc;--color-neutral-100: #ffffff;--color-neutral-200: #f1f5f9;--color-neutral-300: #cbd5e1;--color-neutral-400: #94a3b8;--color-neutral-500: #64748b;--color-neutral-600: #475569;--color-neutral-700: #334155;--color-neutral-800: #1e293b;--color-neutral-900: #0f172a;--color-accent: #0284c7;--color-accent-100: #e0f2fe;--color-accent-200: #bae6fd;--color-accent-300: #7dd3fc;--color-accent-400: #38bdf8;--color-accent-500: #0ea5e9;--color-accent-600: #0284c7;--color-accent-700: #0369a1;--color-accent-800: #075985;--color-accent-900: #0c4a6e;--color-accent-2: #0d9488;--color-accent-2-100: #ccfbf1;--color-accent-2-200: #99f6e4;--color-accent-2-300: #5eead4;--color-accent-2-400: #2dd4bf;--color-accent-2-500: #14b8a6;--color-accent-2-600: #0d9488;--color-accent-2-700: #0f766e;--color-accent-2-800: #115e59;--color-accent-2-900: #134e4a}body.theme-teal{--color-bg: #f0fdfa;--color-surface: #ccfbf1;--color-text: #0f172a;--color-divider: color-mix(in srgb, #134e4a 15%, transparent);--color-neutral-50: #f7fee7;--color-neutral-100: #ffffff;--color-neutral-200: #ecfdf5;--color-neutral-300: #a7f3d0;--color-neutral-400: #6ee7b7;--color-neutral-500: #64748b;--color-neutral-600: #475569;--color-neutral-700: #334155;--color-neutral-800: #1e293b;--color-neutral-900: #0f172a;--color-accent: #0d9488;--color-accent-100: #ccfbf1;--color-accent-200: #99f6e4;--color-accent-300: #5eead4;--color-accent-400: #2dd4bf;--color-accent-500: #14b8a6;--color-accent-600: #0d9488;--color-accent-700: #0f766e;--color-accent-800: #115e59;--color-accent-900: #134e4a;--color-accent-2: #0284c7;--color-accent-2-100: #e0f2fe;--color-accent-2-200: #bae6fd;--color-accent-2-300: #7dd3fc;--color-accent-2-400: #38bdf8;--color-accent-2-500: #0ea5e9;--color-accent-2-600: #0284c7;--color-accent-2-700: #0369a1;--color-accent-2-800: #075985;--color-accent-2-900: #0c4a6e}body.theme-rose{--color-bg: #fff1f2;--color-surface: #ffe4e6;--color-text: #1f1216;--color-divider: color-mix(in srgb, #4c0519 14%, transparent);--color-neutral-50: #fff8f9;--color-neutral-100: #ffffff;--color-neutral-200: #fff1f2;--color-neutral-300: #fecdd3;--color-neutral-400: #fda4af;--color-neutral-500: #78716c;--color-neutral-600: #57534e;--color-neutral-700: #44403c;--color-neutral-800: #292524;--color-neutral-900: #1c1917;--color-accent: #e11d48;--color-accent-100: #ffe4e6;--color-accent-200: #fecdd3;--color-accent-300: #fda4af;--color-accent-400: #fb7185;--color-accent-500: #f43f5e;--color-accent-600: #e11d48;--color-accent-700: #be123c;--color-accent-800: #9f1239;--color-accent-900: #881337}body.theme-purple{--color-bg: #faf5ff;--color-surface: #f3e8ff;--color-text: #1e1b2e;--color-divider: color-mix(in srgb, #3b0764 14%, transparent);--color-neutral-50: #fcfaff;--color-neutral-100: #ffffff;--color-neutral-200: #f5f3ff;--color-neutral-300: #ddd6fe;--color-neutral-400: #c4b5fd;--color-neutral-500: #6b7280;--color-neutral-600: #4b5563;--color-neutral-700: #374151;--color-neutral-800: #1f2937;--color-neutral-900: #111827;--color-accent: #7c3aed;--color-accent-100: #f3e8ff;--color-accent-200: #e9d5ff;--color-accent-300: #d8b4fe;--color-accent-400: #c084fc;--color-accent-500: #a855f7;--color-accent-600: #9333ea;--color-accent-700: #7e22ce;--color-accent-800: #6b21a8;--color-accent-900: #581c87}body.theme-amber{--color-warning: #9a3412;--color-warning-100: #ffedd5;--color-warning-200: #fed7aa;--color-warning-500: #ea580c;--color-warning-800: #7c2d12;--color-bg: #fffbeb;--color-surface: #fef3c7;--color-text: #231b10;--color-divider: color-mix(in srgb, #451a03 15%, transparent);--color-neutral-50: #fffdf5;--color-neutral-100: #ffffff;--color-neutral-200: #fef9c3;--color-neutral-300: #fde68a;--color-neutral-400: #fcd34d;--color-neutral-500: #78716c;--color-neutral-600: #57534e;--color-neutral-700: #44403c;--color-neutral-800: #292524;--color-neutral-900: #1c1917;--color-accent: #d97706;--color-accent-100: #fef3c7;--color-accent-200: #fde68a;--color-accent-300: #fcd34d;--color-accent-400: #fbbf24;--color-accent-500: #f59e0b;--color-accent-600: #d97706;--color-accent-700: #b45309;--color-accent-800: #92400e;--color-accent-900: #78350f}body.scheme-dark{color-scheme:dark;--color-bg: #121519;--color-surface: #181c22;--color-text: #f1f5f9;--color-divider: color-mix(in srgb, #f8fafc 14%, transparent);--color-neutral-50: #181c22;--color-neutral-100: #1e232b;--color-neutral-200: #262d37;--color-neutral-300: #333c4a;--color-neutral-400: #475569;--color-neutral-500: #64748b;--color-neutral-600: #94a3b8;--color-neutral-700: #cbd5e1;--color-neutral-800: #e2e8f0;--color-neutral-900: #f8fafc;--color-accent: #f08c52;--color-accent-100: #382115;--color-accent-200: #4f2c1a;--color-accent-300: #6e3d23;--color-accent-400: #9c5631;--color-accent-500: #d67f48;--color-accent-600: #f08c52;--color-accent-700: #f9b086;--color-accent-800: #ffd2b8;--color-accent-900: #ffece0;--color-accent-2: #8fb868;--color-accent-2-100: #1d2916;--color-accent-2-200: #293b1f;--color-accent-2-300: #38522a;--color-accent-2-400: #4d7039;--color-accent-2-500: #6d9651;--color-accent-2-600: #8fb868;--color-accent-2-700: #b2d492;--color-accent-2-800: #d4ebc0;--color-accent-2-900: #eef8e4;--color-danger: #f87171;--color-danger-100: #3b1819;--color-danger-800: #fecaca;--color-warning: #f2c14e;--color-warning-100: #33290d;--color-warning-200: #4a3b10;--color-warning-500: #d9a521;--color-warning-800: #fde7a8;--shadow-sm: 0 2px 6px rgba(0, 0, 0, .35), 0 1px 2px rgba(0, 0, 0, .25);--shadow-md: 0 10px 24px rgba(0, 0, 0, .45), 0 3px 8px rgba(0, 0, 0, .35);--shadow-lg: 0 20px 44px rgba(0, 0, 0, .6), 0 6px 14px rgba(0, 0, 0, .4)}body.scheme-dark.theme-brand{--color-accent: #38bdf8;--color-accent-100: #0c2a40;--color-accent-200: #0f3a59;--color-accent-300: #075985;--color-accent-400: #0284c7;--color-accent-500: #0ea5e9;--color-accent-600: #38bdf8;--color-accent-700: #7dd3fc;--color-accent-800: #bae6fd;--color-accent-900: #e0f2fe}body.scheme-dark.theme-teal{--color-accent: #2dd4bf;--color-accent-100: #0f2e2b;--color-accent-200: #134e4a;--color-accent-300: #115e59;--color-accent-400: #0f766e;--color-accent-500: #14b8a6;--color-accent-600: #2dd4bf;--color-accent-700: #5eead4;--color-accent-800: #99f6e4;--color-accent-900: #ccfbf1}body.scheme-dark.theme-rose{--color-accent: #fb7185;--color-accent-100: #3b101d;--color-accent-200: #571429;--color-accent-300: #881337;--color-accent-400: #be123c;--color-accent-500: #f43f5e;--color-accent-600: #fb7185;--color-accent-700: #fda4af;--color-accent-800: #fecdd3;--color-accent-900: #ffe4e6}body.scheme-dark.theme-purple{--color-accent: #c084fc;--color-accent-100: #2b1248;--color-accent-200: #3b0764;--color-accent-300: #581c87;--color-accent-400: #7e22ce;--color-accent-500: #9333ea;--color-accent-600: #a855f7;--color-accent-700: #c084fc;--color-accent-800: #e9d5ff;--color-accent-900: #f3e8ff}body.scheme-dark.theme-amber{--color-warning: #fb923c;--color-warning-100: #3b1a0a;--color-warning-200: #5a260d;--color-warning-500: #f97316;--color-warning-800: #fed7aa;--color-accent: #fbbf24;--color-accent-100: #362008;--color-accent-200: #451a03;--color-accent-300: #78350f;--color-accent-400: #b45309;--color-accent-500: #d97706;--color-accent-600: #f59e0b;--color-accent-700: #fbbf24;--color-accent-800: #fde68a;--color-accent-900: #fef3c7}body.scheme-dark .logo{filter:brightness(0) invert(1) opacity(.92)}body.scheme-dark .btn-primary{background:var(--color-accent-600);color:var(--color-bg)}body.scheme-dark .btn-primary:hover:not(:disabled){background:var(--color-accent-700)}body.scheme-dark .btn-primary:active:not(:disabled){background:var(--color-accent-800)}body.layout-compact{--space-3: 10px;--space-4: 14px;--space-6: 18px}body.layout-compact .desk-topbar{height:50px;padding:0 var(--space-3)}body.layout-compact .desk-body{grid-template-columns:52px 1fr}body.layout-compact .desk-body.is-rail-expanded{grid-template-columns:180px 1fr}body.layout-dense{--space-2: 6px;--space-3: 9px;--space-4: 12px;--space-6: 16px;--space-8: 22px;--radius-md: 10px;--radius-lg: 14px}body.layout-dense .desk-topbar{height:46px;padding:0 12px}body.layout-dense .desk-body{grid-template-columns:48px 1fr}body.layout-dense .desk-body.is-rail-expanded{grid-template-columns:172px 1fr}body.layout-dense .rail-link{width:36px;height:36px}body.layout-dense .desk-body.is-rail-expanded .rail-link{width:100%}body.layout-dense .card{padding:12px}body.layout-dense .table th,body.layout-dense .table td{padding:6px 8px;font-size:13px}body.layout-top .desk-body,body.layout-top .desk-body.is-rail-expanded{grid-template-columns:1fr;grid-template-rows:auto 1fr}body.layout-top .desk-rail,body.layout-top .is-rail-expanded .desk-rail{display:flex;flex-direction:row;flex-wrap:nowrap;align-items:center;justify-content:flex-start;min-height:46px;padding:6px 24px;gap:4px;border-right:0;border-bottom:1px solid var(--color-divider);overflow-x:auto;overflow-y:hidden;scrollbar-width:none}body.layout-top .rail-link,body.layout-top .is-rail-expanded .rail-link{display:inline-flex;align-items:center;justify-content:center;width:auto;height:34px;padding:0 9px;gap:6px;border-radius:10px;flex:0 0 auto;line-height:1;white-space:nowrap;vertical-align:middle;box-sizing:border-box}body.layout-top .rail-link desk-icon{display:inline-flex;align-items:center;justify-content:center;width:16px;height:16px;flex:0 0 16px;line-height:0}body.layout-top .rail-link desk-icon svg{width:16px;height:16px;display:block}body.layout-top .rail-label,body.layout-top .is-rail-expanded .rail-label{display:inline-flex;align-items:center;font-size:13px;font-weight:500;line-height:1;white-space:nowrap}body.layout-top .rail-spacer{flex:1 1 8px;min-width:8px}body.layout-top [data-rail-toggle]{display:none!important}body.layout-top .rail-badge,body.layout-top .is-rail-expanded .rail-badge{position:static;top:auto;right:auto;transform:none;margin-left:2px;min-width:18px;height:18px;padding:0 5px;font-size:12px;line-height:1;display:inline-flex;align-items:center;justify-content:center;flex:0 0 auto}body.tv-mode .desk-topbar,body.tv-mode .desk-rail{display:none!important}body.tv-mode .desk-body{grid-template-columns:1fr!important}.menu-prefs{padding:6px 10px 8px;display:flex;flex-direction:column;gap:8px}.menu-prefs-row{display:flex;align-items:center;justify-content:space-between;gap:10px}.menu-prefs-label{font-size:12px;font-weight:600;text-transform:uppercase;letter-spacing:.06em;color:var(--color-neutral-600)}.menu-scheme-group{display:inline-flex;background:var(--color-surface);padding:2px;border-radius:var(--radius-full);border:1px solid var(--color-divider);gap:2px}.menu-scheme-btn{display:inline-flex;align-items:center;gap:4px;border:0;background:transparent;color:var(--color-neutral-700);font-size:12px;font-weight:600;padding:4px 8px;border-radius:var(--radius-full);cursor:pointer}.menu-scheme-btn:hover{color:var(--color-text)}.menu-scheme-btn.is-active{background:var(--color-neutral-100);color:var(--color-accent-700);box-shadow:var(--shadow-sm)}.menu-theme-dots{display:inline-flex;align-items:center;gap:6px}.menu-theme-dot{width:18px;height:18px;border-radius:50%;border:2px solid transparent;cursor:pointer;padding:0;transition:transform .12s ease,box-shadow .12s ease}.menu-theme-dot:hover{transform:scale(1.12)}.menu-theme-dot.is-active{border-color:var(--color-text);box-shadow:0 0 0 2px var(--color-neutral-100)}.desk-prefs-backdrop{position:fixed;inset:0;background:#0f172a5c;backdrop-filter:blur(2px);z-index:120}.desk-prefs-drawer{position:fixed;top:0;right:0;bottom:0;width:min(380px,92vw);background:var(--color-neutral-100);color:var(--color-text);border-left:1px solid var(--color-divider);box-shadow:var(--shadow-lg);z-index:121;display:flex;flex-direction:column;overflow:hidden}.desk-prefs-head{display:flex;align-items:center;justify-content:space-between;padding:16px 20px;background:var(--color-accent-600);color:#fff}.desk-prefs-title{font-family:var(--font-heading);font-size:18px;line-height:1.1}.desk-prefs-sub{font-size:12px;opacity:.86;margin-top:2px}.desk-prefs-head .btn-ghost{color:#fff}.desk-prefs-head .btn-ghost:hover{background:#ffffff29}.desk-prefs-body{flex:1;overflow-y:auto;padding:20px;display:flex;flex-direction:column;gap:18px}.desk-prefs-section{display:flex;flex-direction:column;gap:10px}.desk-prefs-label{font-size:12px;font-weight:700;letter-spacing:.08em;text-transform:uppercase;color:var(--color-neutral-600)}.desk-theme-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:8px}.desk-scheme-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:8px}.desk-pref-pill{display:inline-flex;align-items:center;justify-content:flex-start;gap:9px;padding:9px 12px;border-radius:var(--radius-full);border:1.5px solid var(--color-divider);background:var(--color-surface);color:var(--color-neutral-800);font-size:13px;font-weight:600;cursor:pointer;transition:border-color .12s ease,background .12s ease,transform .12s ease}.desk-pref-pill:hover{border-color:var(--color-accent-400)}.desk-pref-pill.is-active{background:var(--color-accent-100);border-color:var(--color-accent-600);color:var(--color-accent-800)}.desk-theme-swatch{width:14px;height:14px;border-radius:50%;flex-shrink:0;box-shadow:inset 0 0 0 1px #00000026}.desk-layout-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:10px}.desk-layout-card{display:flex;flex-direction:column;align-items:center;gap:6px;padding:0;border:0;background:transparent;color:var(--color-neutral-700);cursor:pointer}.desk-layout-thumb{width:100%;height:64px;border-radius:8px;border:2px solid var(--color-divider);background:var(--color-bg);overflow:hidden;display:flex;transition:border-color .12s ease,box-shadow .12s ease}.desk-layout-card:hover .desk-layout-thumb{border-color:var(--color-accent-400)}.desk-layout-card.is-active .desk-layout-thumb{border-color:var(--color-accent-600);box-shadow:0 0 0 2px var(--color-accent-200)}.desk-layout-name{font-size:12px;font-weight:600;color:var(--color-neutral-700)}.desk-layout-card.is-active .desk-layout-name{color:var(--color-accent-700);font-weight:700}.thumb-rail{width:24%;background:var(--color-surface);border-right:1px solid var(--color-divider);padding:5px 4px;display:flex;flex-direction:column;gap:3px}.thumb-dot{width:6px;height:6px;border-radius:50%;background:var(--color-accent-500);margin-bottom:2px}.thumb-bar{height:3px;border-radius:2px;background:var(--color-neutral-400)}.thumb-frame{flex:1;display:flex;flex-direction:column;min-width:0}.thumb-top{height:11px;background:var(--color-surface);border-bottom:1px solid var(--color-divider);display:flex;align-items:center;justify-content:space-between;padding:0 4px}.thumb-nav-dots{width:14px;height:3px;border-radius:2px;background:var(--color-neutral-400)}.thumb-avatar{width:5px;height:5px;border-radius:50%;background:var(--color-accent-500)}.thumb-main{flex:1;padding:5px;display:flex;flex-direction:column;gap:4px}.thumb-card{flex:1;border-radius:3px;background:var(--color-neutral-100);border:1px solid var(--color-divider)}.desk-layout-thumb[data-layout-preview=compact] .thumb-rail{width:16%}.desk-layout-thumb[data-layout-preview=dense] .thumb-rail{width:13%}.desk-layout-thumb[data-layout-preview=dense] .thumb-main{gap:2px}.desk-layout-thumb[data-layout-preview=top] .thumb-rail{display:none}.desk-prefs-foot{padding:12px 20px;border-top:1px solid var(--color-divider);background:var(--color-surface);display:flex;align-items:center;justify-content:space-between;gap:10px}@media(prefers-reduced-motion:reduce){*,*:before,*:after{animation-duration:.01ms!important;animation-iteration-count:1!important;transition-duration:.01ms!important;transition-delay:0s!important;scroll-behavior:auto!important}}@media print{.desk-prefs-backdrop,.desk-prefs-drawer{display:none!important}}